SENTIMENT SCORING
Nothing left to interpret.
Reading every mention by hand to judge tone doesn't scale past a handful of keywords. Social Line scores every mention positive, neutral, or negative the moment it's tracked, so the shape of a conversation is visible before you've opened a single post.
HOW IT WORKS
The workflow, step by step.
A mention matches your keyword
A post, comment, or thread mentioning your tracked keyword is pulled in from whichever of the seven platforms you've enabled.
Sentiment is attached automatically
Positive, neutral, or negative is scored before the mention ever reaches your feed, no manual read required.
The feed reads itself
Sentiment mix by platform shows whether praise concentrates in one place and complaints in another, a pattern that's invisible one post at a time.
WHAT'S INCLUDED
What makes this work.
Scored on arrival
Sentiment is attached the moment a mention is tracked, not after a batch job or a delay.
Three plain classes
Positive, neutral, or negative, no numeric score to interpret on its own.
Breaks down by platform
See whether sentiment skews positive on one platform and critical on another, so you know exactly where to look.
Feeds the reputation score
Every sentiment-scored mention rolls up into your single reputation score, so scoring individual posts and tracking the trend use the same data.
FAQ
Questions about sentiment scoring
How accurate is the sentiment scoring?
It's tuned for short, informal social posts rather than long-form text, where sentiment tends to be more direct. As with any automated scoring, an edge case (heavy sarcasm, for example) can occasionally be misread, which is why mentions stay visible and editable rather than hidden once scored.
Can I override a sentiment score I disagree with?
Sentiment scoring runs automatically on every mention; triage status (open, follow up, done, irrelevant) is what your team sets manually as you work through the feed.
Does sentiment scoring work the same across all seven platforms?
Yes, the same scoring pipeline runs on every mention regardless of which platform it came from.
The internet is talking.
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First results land within about two minutes of setup, then each keyword runs on the schedule you pick, from every 5 minutes to daily.
Takes a minute to set up · Free for 14 days · No credit card