AUTO-CATEGORIZATION
Sorted before you see it.
A pile of unsorted mentions is its own kind of noise. Social Line matches every mention against categories you define in Settings, bug report, feature request, praise, complaint, or whatever your team already uses, so a batch of mixed posts sorts itself before anyone reads it.
HOW IT WORKS
The workflow, step by step.
Define categories that match your team
Set labels like bug report, feature request, praise, and complaint in Settings, whatever vocabulary your team already uses.
Mentions arrive already tagged
Each mention is matched against your categories and tagged with sentiment before it reaches the feed.
Filter by category as you triage
Pull up just the bug reports, or just the feature requests, instead of scanning a full unsorted feed for the ones that matter to you.
WHAT'S INCLUDED
What makes this work.
Categories you define
There's no fixed taxonomy. Set categories that match how your own team already talks about feedback.
Applied automatically
Every incoming mention is matched against your categories without a manual tagging step.
Combines with sentiment
A mention carries both a category and a sentiment score, so "negative bug reports" is a filter, not a manual cross-reference.
Editable per mention
Recategorize a mention by hand when the automatic match isn't quite right, without affecting how future mentions are scored.
FAQ
Questions about auto-categorization
Can I set my own categories, or are they fixed?
Categories are configurable in Settings, so mentions get matched against labels your team already uses rather than a fixed list.
What happens if a mention doesn't fit any category?
It stays uncategorized rather than forced into the closest label, and can be tagged manually if you want it sorted.
Does categorization replace manual triage?
No. It sorts mentions before you see them; the open, follow up, done, and irrelevant status workflow is still set by your team as you work through the feed.
The internet is talking.
Start listening.
First results land within about two minutes of setup, then each keyword runs on the schedule you pick, from every 5 minutes to daily.
Takes a minute to set up · Free for 14 days · No credit card