Terms of use

These Terms of Use ("Terms") govern your access to and use of Social Line (the "Service"), operated by Social Line ("Social Line", "we", "us", or "our"). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Social Line lets you track keywords (a brand, product, competitor, or any search term) across supported social platforms, and surfaces matching public posts with sentiment scoring, trends, and triage tools in a dashboard. We may add, change, or remove features at any time.

2. Accounts

You need an account to use the Service. You're responsible for keeping your login credentials confidential and for all activity under your account. Tell us right away if you suspect unauthorized access. You must provide accurate information when you sign up and keep it up to date.

3. Plans, billing, and cancellation

Paid plans are billed in advance on a monthly or annual basis through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and we don't provide refunds for partial periods except where required by law. Prices and plan limits are described on our pricing page and may change with notice.

4. Acceptable use

You agree not to:

• Use the Service to violate any law or third party's rights
• Attempt to gain unauthorized access to the Service, other accounts, or the systems behind it
• Interfere with or disrupt the integrity or performance of the Service, including through automated scraping outside of the features we provide
• Resell, sublicense, or provide the Service to third parties as a bureau or service offering without our written consent
• Use the Service to harass, defame, or target private individuals

5. Content and data

Mentions surfaced by the Service are public posts retrieved from third-party platforms and their owners retain all rights to that content. We don't claim ownership over it and make it available to you solely so you can monitor and respond to it. You retain ownership of the keywords, categories, and other configuration data you create in your account.

6. Disclaimers

Sentiment scoring, reach estimates, and other derived metrics are provided on a best-effort basis and may be inaccurate or delayed. The Service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We don't guarantee uninterrupted or error-free operation.

7. Limitation of liability

To the maximum extent permitted by law, Social Line is not liable for any indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

8. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you violate these Terms or if we reasonably believe your use poses a risk to the Service or other users. On termination, your right to use the Service ends immediately; sections that by their nature should survive (ownership, disclaimers, limitation of liability) will survive.

9. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

10. Contact

Questions about these Terms? Reach us at hello@socialline.app or via our contact page.